Updated 23 September 2020
I am committed to providing you with the highest levels of customer service, and that includes protecting your privacy. I treat all information collected as confidential.
Collection and use of personal information
CWES/CE only collects information necessary to conduct the business and deliver services to you.
The information collected may include your name; your contact details including address, email address and mobile phone number; your job title and employer; your business information and preferences; and any other information requested by us or provided by you.
What happens with the information
The information is used for various purposes including to:
- contact and communicate with you
- provide the services you require
- administer and manage those services
- verify your identity
- respond to queries or feedback from you
- research and develop CWES/CE services, including website development
- monitor the use of CWES/CE services
- maintain and develop CWES/CE business systems and infrastructure, including testing and upgrading those systems.
As with most online businesses, CWES/CE may log information about your access and use of the website, including through the use of internet cookies, your communications with the website, the type of browser and operating system you use, and the domain name of your internet service provider (ISP).
Cookies are text files placed in your computer’s browser to store your preferences. Cookies by themselves do not disclose your email address or other personally identifiable information. However, once you choose to provide CWES/CE with personally identifiable information, this information may be linked to the data stored in the cookie.
The website uses Google Analytics and similar software and services to collect and process user data from time to time. Information about how Google uses your data is located at www.google.com/policies/privacy/partners or any other URL which Google may provide from time to time.
Disclosure of personal information to third parties
CWES/CE does not and will not sell or distribute personal or customer information. We will never disclose your personal details to a third party except when necessary:
- to comply with a legal obligation
- to protect and defend the rights or property of CWES/CE
- to prevent or investigate possible wrongdoing in connection with service provision
- to protect against legal liability.
Links to other websites
Links to third-party websites do not constitute sponsorship, endorsement or approval of these websites. We encourage you to read the privacy statements of each and every website you visit that collects personally identifiable information.
Security of your personal information
We are committed to ensuring that the information you provide is secure.
In order to prevent unauthorised access or disclosure, we have installed appropriate physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. However, please be aware that no information transmitted over the internet can be guaranteed to be secure.
We cannot guarantee the security of any information that you transmit to us or receive from us. Therefore, transmission and exchange of information is carried out at your own risk.
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we regularly update our security measures in light of current technologies.
Your rights and controlling your personal information
You may choose to restrict the collection or use of your personal information.
You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
If you believe that CWES/CE has breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email, setting out details of the breach. We will promptly investigate your complaint and respond to you in writing about the outcome of our investigation, the steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
How to contact me
If you have any questions in relation to privacy matters, please contact me
by email: firstname.lastname@example.org
by post: Denise Holden, Central Writing & Editing Services, PO Box 467, Cammeray, NSW 2062
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner.
If CWES/CE makes material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.