Terms and conditions

 

Updated 15 April 2026

Our proposals to clients include terms and conditions relating to our responsibilities and our expectations of clients. The typical wording of these T&Cs is provided below. We will also comply with any special conditions required by clients such as contractor agreements and non-disclosure agreements.

Our standard payment terms are 14 days for corporate and government clients. For individuals we require a 50% deposit before commencing work on a project and the balance on completion. Payment by electronic funds transfer.

Standard terms and conditions

Central Writing & Editing Services (CWES)

By accepting this proposal in writing (including by email) you agree to the following terms and conditions:

1. The service 

  1. CWES provides professional editing and proofreading services (the Service) to the client (the Client).
  2. CWES will provide the Service described in this proposal for the agreed fee.
  3. Any timelines or delivery dates are estimates unless otherwise agreed in writing. CWES will make reasonable efforts to meet agreed deadlines.
  4. If a complete and final version of the document (the Work) has not been provided before the estimate is prepared, or if the Work changes after it is provided to CWES, the fee and delivery timeframe may be revised.
  5. CWES will notify the Client as soon as reasonably practicable if circumstances arise that may significantly affect the fee or delivery timeframe.
  6. Unless otherwise stated, the Service includes one round of editing or proofreading. Additional rounds will be treated as a separate service and quoted accordingly.
  7. The Client must provide all information and materials required for CWES to complete the Service. Delays in providing these may result in revised delivery dates.
  8. The Client must review the Work upon delivery and notify CWES within 48 hours if further revisions are required to complete the agreed Service. If no response is received within this time, the Service will be taken as complete. Any further work after this time may incur additional fees.
  9. Changes to the scope of the project (including increased word count or additional material) may result in additional charges.
  10. Work requested to be completed on weekends or public holidays may incur an additional charge, subject to prior agreement.
  11. This estimate is valid for seven (7) days from the date issued.

2. Client responsibilities

  1. The Client is responsible for the accuracy, completeness and final use of the Work.
  2. The Client must carefully review the Work after editing or proofreading to ensure it meets their requirements.
  3. CWES does not verify factual, technical, legal, or policy content.
  4. Any suggested edits, comments, or corrections are provided in good faith, and the Client is responsible for deciding whether to accept or implement them.

3. Illness, delay and force majeure

  1. If CWES is unable to perform the Service due to illness, injury, or personal emergency, CWES will notify the Client as soon as reasonably practicable. Delivery dates may be extended accordingly.
  2. Neither party is liable for delay or failure to perform obligations (other than payment obligations) where this is caused by events beyond reasonable control. This includes, but is not limited to, illness, emergency, natural disasters, government restrictions, or failure of utilities or communications.

4. Suspension and termination

  1. Either party may terminate the agreement at any time by written notice.
  2. If the project is terminated, the Client must pay for all work completed up to the date of termination.
  3. If CWES is unable to continue the Service for more than 21 days due to illness or emergency, either party may terminate the agreement.

5. Fees and payment

  1. Fees are as set out in the proposal and are exclusive of GST unless stated otherwise.
  2. Invoices are payable within 14 days of issue unless otherwise agreed in writing.
  3. CWES reserves the right to suspend work if payment is overdue.

6. Liability and responsibility

  1. To the maximum extent permitted by law, CWES’s total liability arising from the Service is limited to the fees paid by the Client for that Service.
  2. CWES is not liable for any indirect or consequential loss, including loss of profit, loss of business opportunity, or reputational damage arising from the use of the Work.
  3. The Service does not constitute legal, financial, technical, or other professional advice. The Client must obtain independent advice where required.

7. Confidentiality

CWES will treat all material and information provided by the Client as confidential and will not disclose it to third parties, except as required to deliver the Service or as required by law.

8. General

  1. These terms and conditions may only be varied by written agreement between the parties.
  2. Nothing in these terms excludes or limits any rights or remedies that cannot be excluded under Australian Consumer Law.

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